Please bring your insurance card to each appointment. Your insurance and demographic information (name, address, etc) will be verified at each visit. We appreciate your cooperation and patience with this process. Co-payments are also expected when you check-in. Bring all of your prescription medication(s) in their original bottles or a list of all medications and doses. This will allow your provider to review your medications to be certain you are taking them appropriately. You should also bring any over-the-counter vitamins or supplements, as these may interact with other medications you are taking.
Please call your pharmacy if you need refills of medication. Once you have called your pharmacy, please do not call the office. The request will be dealt with as quickly as possible.
We require 2 business days’ notice when requesting a refill. It can take this long to obtain approval from your doctor. Please plan accordingly, taking holidays and weekends into consideration. PRESCRIPTIONS WILL NOT BE REFILLED AFTER OFFICE HOURS, ON FRIDAYS OR ON WEEKENDS.
Patient calls and refill request will be taken Monday – Thursday from 8:00am to 4:00 pm. Requests received after 4:00pm will be addressed on the next business day.
There are some medications that may require pre-approvals (PA’s) by your insurance company. These PA’s are faxed to our office from your pharmacy, where we fill them out and fax them into the insurance company. A response is usually received within 24-48 hours and will be sent directly to your pharmacy. Once PA’s are faxed in, our office can do nothing to speed up the process nor can we make changed to the prescription at this time. Calls regarding medication PA’s should be limited and directed to the nursing staff.
Please call the office to schedule an appointment. For your own safety, antibiotics are generally not prescribed over the telephone.
You will be contacted within 5-7 business days of your test results. If you are not contacted within 7 days, please call the office.
The front office staff schedules office visits and post-procedure/ tests follow up appointments for Valley Internal Medicine. They work very hard to accommodate everyone. If they are not readily available, please leave a message and your call will be returned promptly.
Scheduling Referrals and Procedures
The front office staff also schedules all referrals and procedures. Again, they work very hard to accommodate everyone. Some procedures require pre-authorization from your insurance company. One of our Billing Specialists can advise you if this is required through your particular plan.
Medical records are the property of Valley Internal Medicine. It is our responsibility to keep them safe. Copies of medial records are NEVER released without a signed authorization from the patient or legal guardian. A fee will be charged to you when medical records are requested for personal use or to be sent to third parties (i.e., attorneys, insurance, disability or other sources). However, no fee will be charged if sent directly to another provider for continuing care.
Please feel free to call Toni our Medical Assistant with any questions you may have about your healthcare, leave her message and your call will be returned as soon as possible. As mentioned above, all calls will be answered in order of priority.
Firyad Hakim is the Office Manager and Administrative Director. He is available to our patients who have unresolved issues surrounding their finances or medical records or who wish to report a grievance with Valley Internal Medicine’s staff members.
Cancellations and “No Shows”
Please provide 24 hours notice in the event you should need to cancel your appointment. We ask this because we have an overabundance of patients on cancellation lists that desperately need to be seen, but cannot be, as there are no appointments available. By calling and canceling, we are able to offer your time to someone else in need.
A “no show” is any appointment to which you did not come and did not call to cancel. Our office policy regarding this subject states that any patient who “no shows” will be charged a $30.00 fee and if you “no show” three (3) appointments in one year, you will be dismissed from the practice.